Overcharged

[Belfast girl]

I bought a load of home heating oil yesterday - price was £179 on the website and i ordered it online

It got delivered this morning and the delivery slip says i've been charged £190! thats the price it is on the site today!

I know it's not very much but I could have got it cheaper in loads of other places! Going to go to the bank at lunchtime and check exactly how much they've taken

[Emzi]

You should get charged exactly what the price was at the time you bought it - if they've taken £190 you need to get in touch with them and tell them you want the charge to be as it was when you bought it, or you want a refund.

[shelby - us]

i think you should say something to somebody to at least understand what happened

[Belfast girl]

It's obviously gone up in price between me ordering and receiving it but they never even gave me a confirmation email so I can't prove what time I ordered at but I think it was about 10.20 cos I know i emailed my bf to say I'd done it and he replied at 10.21

I have to go to the bank at lunchtime anyway so I'll get them to check how much they've taken in case it is a mistake on the delivery slip

[shelby - us]

it should be the price when you ordered it

[Emzi]

Let us know how you get on at the bank Belfast

[Belfast girl]

It hasn't come out of my account yet so didn't get anything sorted

[Belfast girl]

Haha got it sorted